Frequently Asked Questions

Don’t see your question below? We’re happy to chat!

Contact us directly at 1-855-737-6803


Are you active in my area?

We are active in the US and Canada with over 150 locations.

As seen in, Nurse Next Door is one of the fastest growing franchise systems in offering both skilled and non-skilled senior home care, having increased our growth by nearly 11% since 2016, and by 52% in the past 3 years.

Depending on where you’re considering in investing, we’d be happy to help you identify opportunities available for you so give us a call today 1-855-737-6803

What is the process to get a franchise (how long and what’s involved)?

The process can take as little as 90 days, but depends on several factors. Visit our Steps to Ownership Page for more information.

Do I need medical or health care business experience?


While a medical or health care background can be an asset, it certainly is not required. Nurse Next Door is looking for passionate, hardworking, sales-oriented business owners who can build relationships and lead teams.

How much money do I need to open a Nurse Next Door franchise?

Nurse Next Door’s franchise investment ranges from $99,700 to $188,200 (United States), and $112,500 to $163,700 (Canada). For a detailed breakdown of the investment please visit what are my startup costs?

Are there financing options to open a Nurse Next Door franchise?

Nurse Next Door’s Franchise Development team can walk you through the various ways franchisees typically secure funding. While Nurse Next Door does not provide financing directly, we are SBA approved. You can read more about SBA funding to see if you qualify.

Whether you are a US or a Canadian entrepreneur, here are additional tips on How to Finance a Franchise.

What is the franchise fee and what do I get?

The initial franchise fee gets you full access to our world-class brand, systems, training, on-boarding and protected territory you’ll need for your franchise. It gives us bandwidth to provide you with the initial support and training you’ll need to get set up for success, as well as the proven business systems we use across the board.

Included in your franchise fee is our Franchise Opener program, with our week-long training in Vancouver, B.C.

Why type of owner is Nurse Next Door looking for?

We look for people who align strongly with our core values. Someone with a tender touch and the tenacity of a bulldog. Nurse Next Door requires a hard-working, sales-oriented leader who can connect with influencers in their community.

What kind of support will I get as a Franchise Partner?

We pride ourselves on robust Franchise Partner support. As a new franchisee–or any new business owner–you’ll have a lot on your plate before and after launch.

As part this ongoing support we provide as a standard, new Franchise Partners to Nurse Next Door will start strong with a roadmap – our Best Tool for Starting a Home Care Business.

  • Initial and ongoing training
  • Operations manual
  • Online intranet system
  • Regular coaching calls
  • Regional meetings
  • Annual conference
  • Weekly video calls with other franchise owners
  • Peer support from 100+ franchise owners

How much can I make with a Nurse Next Door franchise?

Success looks different for each of our Franchise Partners. Later in the process, we will work on a financial model that will help you find the answers you need.

You will also get to speak to a cross section of our Franchise Partners and they will be able to share specifics of their business including the financials.

How quickly will I break-even?

Break-even differs for everyone.

As you explore our opportunity further, you’ll get to hear from our Franchise Partners firsthand about their break-even experiences.

Hiring & Operations

Once I’m a Franchise Owner, how do I hire, manage, and retain caregivers?

At Nurse Next Door, we don’t just hire anyone.

We have an extensive recruiting program that focuses on online strategies (digital job boards, Facebook and social media), word of mouth referrals and job fairs that are the most effective ways our Franchise Partners have found and hired caregivers.

We find that caregivers with the right skill sets resonate with our brand and a rewarding career, over a job that just promises them hours. Wondering more about hiring caregivers? Learn How to Find the Best Caregivers for Your Home Care Business.

What type of support does Nurse Next Door provide with hiring?

The above methods: Job Boards, Social Media, and Word of Mouth (WOM) will be introduced and covered in detail during Training Week with us as a new Franchise Partner.

Ongoing support are provided by your Business Coach, and Marketing and People teams to ensure you’re on the right track to promote new positions, and reach and connect to applicants using up-to-date digital tools.

Additionally you’ll gain access to our internal Hiring Playbook, and tips from other Franchise Partners across the business.

What do I do in this business?

A Nurse Next Door franchise is catered towards individuals who are leaders, have an entrepreneurial passion and undeniable level of tenacity.

You’ll manage a team, hiring caregivers and other team members to support your business as you grow.

Our Care Services Center will support you 365 days a year, 7 days a week, 24 hours a day with all scheduling requests so you can focus on being out in the community building connections and referrals.

Licensing & Legal

Find answers to your questions related to Licensing, Insurance, Legal in our article How to Start a Home Health Care Business.


Do you accept Medicare?

Nurse Next Door does not accept Medicare or Medicaid but instead focuses on Private Duty home care. Private Duty has been identified as one of the fastest growing segments of the senior care space and is projecting exponential growth as the senior population continues to grow.

What’s the difference between Medical and Non-Medical companies?

In Private Duty home care, there are two types of providers of these services.

Non-medical (non-skilled) services: This includes companionship, cooking and cleaning.

Non-medical (non-skilled) and Medical (skilled) services: This includes the above, plus virtually anything a senior could need to stay at home including services provided by registered nurses.

Nurse Next Door’s model is to provide a full-spectrum of services to best meet our clients’ needs and ultimately allow our clients to age in place.

About Nurse Next Door

What makes Nurse Next Door different than all other home care companies?

Brand: Our brand is built around a concept of Happier Aging®, which is helping clients and seniors get back to doing what they love.

Centralized Scheduling: In the home care industry, scheduling is one of the key limiting challenges and why so many home care business owners suffer burnout. Our unique Care Services Center manages the scheduling function of our Franchise Partners’ businesses 24/7 hours a day, 365 days a year so you can focus on growth.

Safety & Monitoring: Included with our Centralized Scheduling, our team is actively in contact with caregivers to ensure someone is always present with clients as scheduled – whether it’s for a visit at 3 in the afternoon, or 3 in the morning.

How did Nurse Next Door start?

See Our Story and hear our Co-founders John DeHart and Ken Sim describing how they started Nurse Next Door together, and built it into what it is today.

Helpful Articles related to FAQs

Take the first step to financial independence. Become a home care business owner with Nurse Next Door.

Fill in this form to receive more information on

Start up Costs and how to finance a franchise

How to start a home care franchise

How we train you to hire caregivers to support your business