Life’s challenges don’t pause at 5:00 pm or take weekends off, especially when it comes to the health and well-being of your loved ones. We understand that needs can surface at any time. That’s why our Care Services Call Center operates 24/7, every day of the year. We’re here to provide immediate support to clients, caregivers, and family members, whenever the need arises.
From Burnout to Creating a Reliable System
Over two decades ago, our co-founders John DeHart and Ken Sim experienced first-hand the stress of managing 24/7 care. The constant pressure led to burnout, but instead of stepping back, they saw an opportunity. Another business owner, overwhelmed by the demands, even offered to hand over her business. This experience inspired John and Ken to develop a robust system—a system that has now become an invaluable asset to our future franchise partners.
The High-Stakes Role of Our Care Services Call Center
Today, we handle more than 1,800 calls and over 1,000 emails daily through our Care Services Call Center. This centralized hub coordinates various tasks from client inquiries to caregiver schedules. With real-time tracking, we ensure caregivers arrive on time and adjust quickly to any changes.
But we go beyond logistics. Our call center also has comprehensive data on clients and caregivers. This allows us to create the best personality matches, focusing on delivering a ‘Wow’ customer experience—one of our core values.
Guided by Core Values: Introducing Our Care Service Team
Our values are not just words on a wall. They guide every decision, interaction, and care plan. We operate under four key pillars:
- Admire People
- WOW Customer Experience
- Find a Better Way
- Passionate About Making a Difference
We believe that outstanding client care comes from a team as committed to these values as we are. Our Care Services Center reflects this commitment.
More Than Just Call Center Agents
Our call center agents are Care Service Specialists. They are the compassionate voice at the other end of the line and the problem-solvers who ensure peace of mind for our caregivers, clients, and franchise partners.
Become a Part of Our Franchise Network
Do you resonate with our mission and values? Are you seeking an opportunity that is not just financially beneficial but also deeply fulfilling? Becoming a Nurse Next Door Franchise Partner allows you to be part of a system that’s genuinely committed to making lives better. Ready to take the next active step in creating a meaningful impact? Learn More and Reach Out to Us Today!
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I met a personnel manager from this wonderful company; and she invited me to contact her regarding discussing if there was a service I could provide Nurse Next Door or if I was available for work. Your company does seem like a great service to help all ages and a valuable enterprise to endorse…
I am enjoying music to play/sing to seniors and do sing-a-longs with a few hand out books; and encourage music as therapy; especially those isolated or unable to afford to go to concerts, and to drive, etc. I am not sure if you have any demand or use this service.
I have over 25 years working as front reception; and helping others. With my first aid ticket; I worked a few years; and have enjoyed a variety of employment opportunities and love to work and help others. I am glad you have this service for those in need; and I also at present drive people for appointments for Interior Health and serve by giving back to our Kelowna community in various public roles. Thank you for your advising your services.