Our talent is caring and we’re getting noticed. Media across North America have featured Nurse Next Door’s unique approach to caring. Here’s the buzz…

Our talent is caring and we’re getting noticed. Media across North America have featured Nurse Next Door’s unique approach to caring. Here’s the buzz…
It’s a bad day at the office when a company’s founders realize they hate the firm they started and want to quit. It’s even worse when their middle managers not only agree but openly question their bosses’ vision and goals.
This was the grim situation at Nurse Next Door Home Healthcare Services Inc. that convinced John DeHart and Ken Sim that they had two choices: to sell the firm they had worked so hard to build or to transform it completely.
John DeHart discusses the aging population and Franchise Expansion into the US. Click Here 

December 14, 2011
By Paul Davidson
Nurse Next Door, a Canadian home health care provider, is fielding 100 inquiries a month from prospective franchisees in the USA, up from 20 last spring. Read more…
Arif Abdulla cringes every time he sees the same old stereotypical images of seniors sharing a laugh over a cup of tea, watering their flowers or playing chess.
As vice-president of marketing and communications for Nurse Next Door, a Vancouver-based home healthcare service provider with locations across the country, Abdulla is aware that today’s seniors see themselves not as frail and sedentary, but vital and active.

October 1, 2011
By Henry Stancu
Entrepreneurs John DeHart and Ken Sim put business on hold when the needs of their families – a dying father and an ailing wife pregnant with her first child – came first. Read more…

On the surface, it was the perfect organization Read more…
Private offices are an expensive addiction. Ask John DeHart, co-CEO of home health care provider Nurse Next Door. The company reduced office space while expanding from 28 people to 45 at its Vancouver headquarters last year. How? By making all desks available on a first-come, first-served basis. “Even I don’t have my own desk,” says DeHart. The company saved $60,000 in rent and $40,000 in IT infrastructure costs. Read more…
Nurse Next Door show small businesses how to make use of word-of-mouth marketing
Some 10 years ago, word of mouth emerged as a form of guerrilla marketing to help cash-strapped small businesses get noticed in the marketplace. Word-of-mouth marketing aims to generate buzz about a business, with the hope that it will eventually reach those who actually need whatever the business is selling. One Vancouver company has raised word-of-mouth marketing to new levels as it has expanded over the past decade. And it’s doing it in an industry that hasn’t changed substantially in 100 years. Read more…

“The doctors said, ‘We won’t send her home unless you put 24-hour care in place. She won’t be safe.’” Read more…

When a competitor started posting negative comments about their company online, the founders of Nurse Next Door had to decide how to fight back.
Read more…
Why invest in a lawsuit to defend your business when you can use social media for free? Read more…
When a competitor took to its website and accused elder care company Nurse Next Door of providing shoddy customer service thanks to its franchise model, the founders looked into taking legal action. Read more…
An aging population is creating a wealth of business opportunities for home health-care franchise operators Read more…
Type of firm:
Home health care
Customer-service strategy:
When this company (nursenextdoor.ca) stumbles, it delivers a “humble pie,” a fresh-baked apple pie accompanied with a note that reads in part, “We are very humbled by our mistake and sincerely apologize for the poor service.” Read more…

Ranked the #9 Best Small and Medium Employer in Canada

Ranked the #3 Place to Work in BC by BCBusiness Magazine

Named Canada’s most admired emerging corporate culture by Waterstone Human Capital.
Named to the 75 Best Employers in Canada by Great Place to Work Institute and the Globe and Mail
Named to the Progressive Employers of Canada list for being a mom-friendly workplace
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Health spending accounts for about half of most provincial budgets, and with looming deficits across Canada many health authorities are looking for ways to outsource. Read more…
Ranked #1Best Place to Work in BC by BCBusiness Magazine
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Ranked in the top 10 Best Place to Work in BC by BCBusiness Magazine
Ranked in the top 10 Best Place to Work in BC by BCBusiness Magazine
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