Our talent is caring and we’re getting noticed. Media across North America have featured Nurse Next Door’s unique approach to caring. Here’s the buzz…
The Buzz
For media inquires,
please contact:
- Arif Abdulla
- VP, Marketing & Communicaitons
- direct 778.838.1304
- toll-free 1.866.571.9919
Mar 30, 2012
Creating a Culture for Care Giving
Fox Business, March 30 2012
By Nancy Colasurdo
Oh, the stories they tell, those folks from Nurse Next Door. A home care services company based in Vancouver with about 50 locations across North America, its care givers know there is more to looking after a senior citizen than making sure she has her meds squared away.
“This is our difference,” franchise partner Carol Lange tells me in our recent interview. “We ask, ‘What did you used to like to do before you got sick? How can we get you back to that?’ They don’t really know stuff that is missing from their life until it’s added back in.”
What a tuned-in observation. So often when adult children look in on family members, they unwittingly begin to see the senior citizen as simply their medical issues. That’s why Nurse Next Door prides itself on a culture that is fertile ground for delicious stories like getting someone on the putting green for half an hour or in a pool for a swim. There’s functioning and then there’s living.
This is what sprouts, I suppose, when you begin a company from a place of nurturing. Co-founders John DeHart and Ken Sim learned firsthand what standout care meant to loved ones and it only reinforced what had already been their clear mission.
“Just because someone is a nurse or care giver doesn’t mean they should be,” DeHart says in our recent interview. “We hire the smile.”
Mar 26, 2012
Women Embrace Franchising
Finacial Post, March 26 2012
By Derek Sankey
Lucie Shaw’s story is becoming an increasingly common one – a sign women are slowly making strides in entrepreneurship, especially in franchising.
Frustrated by trying to find home health-care services for her in-laws, she decided to leave her operations manager job at Air Canada during its restructuring to open a home care franchise in early 2009.
Her Mississauga, Ont., location made buying into a Nurse Next Door franchise a reasonable financial commitment that let her pursue a passion for being a caregiver. “I was blown away by the core values and the passion of the business,” Ms. Shaw says.
“When you find the business that suits who you are and can also suit a family lifestyle, it becomes a perfect fit.”
Feb 27, 2012
America’s Most Promising Franchise Opportunities
CNBC Small Business, February 24 2012
Due to advancements in medicine and technology, Americans are living longer. Boomers, already time-stressed, are trying to do the right thing by letting their parents live in their homes as long as they can.
Feb 08, 2012
Middle Managers’ Engagement Key to Company Success
It’s a bad day at the office when a company’s founders realize they hate the firm they started and want to quit. It’s even worse when their middle managers not only agree but openly question their bosses’ vision and goals.
This was the grim situation at Nurse Next Door Home Healthcare Services Inc. that convinced John DeHart and Ken Sim that they had two choices: to sell the firm they had worked so hard to build or to transform it completely.
Jan 16, 2012
John DeHart on Fox Business
John DeHart discusses the aging population and Franchise Expansion into the US. Click Here
Dec 14, 2011
Economic optimism grows, but risks remain
December 14, 2011
By Paul Davidson
Nurse Next Door, a Canadian home health care provider, is fielding 100 inquiries a month from prospective franchisees in the USA, up from 20 last spring. Read more…
Oct 28, 2011
Nurse Next Door Revamps Brand Image
Arif Abdulla cringes every time he sees the same old stereotypical images of seniors sharing a laugh over a cup of tea, watering their flowers or playing chess.
As vice-president of marketing and communications for Nurse Next Door, a Vancouver-based home healthcare service provider with locations across the country, Abdulla is aware that today’s seniors see themselves not as frail and sedentary, but vital and active.
Oct 01, 2011
A business born of their parents’ needs
October 1, 2011
By Henry Stancu
Entrepreneurs John DeHart and Ken Sim put business on hold when the needs of their families – a dying father and an ailing wife pregnant with her first child – came first. Read more…
Sep 09, 2011
Employees find greater purpose in top-performing organization
On the surface, it was the perfect organization Read more…
Sep 01, 2011
Five Creative Money Saving Strategies
1. Ditch Assign Seating
Private offices are an expensive addiction. Ask John DeHart, co-CEO of home health care provider Nurse Next Door. The company reduced office space while expanding from 28 people to 45 at its Vancouver headquarters last year. How? By making all desks available on a first-come, first-served basis. “Even I don’t have my own desk,” says DeHart. The company saved $60,000 in rent and $40,000 in IT infrastructure costs. Read more…
Aug 01, 2011
The merits of word of mouth marketing
Nurse Next Door show small businesses how to make use of word-of-mouth marketing
Some 10 years ago, word of mouth emerged as a form of guerrilla marketing to help cash-strapped small businesses get noticed in the marketplace. Word-of-mouth marketing aims to generate buzz about a business, with the hope that it will eventually reach those who actually need whatever the business is selling. One Vancouver company has raised word-of-mouth marketing to new levels as it has expanded over the past decade. And it’s doing it in an industry that hasn’t changed substantially in 100 years. Read more…
May 30, 2011
When Mom Needs a Helping Hand
“The doctors said, ‘We won’t send her home unless you put 24-hour care in place. She won’t be safe.’” Read more…
May 21, 2011
Inc Magazine Case Study
When a competitor started posting negative comments about their company online, the founders of Nurse Next Door had to decide how to fight back.
Read more…
Feb 15, 2011
Franchise Uses Web to Defend Its Name
Why invest in a lawsuit to defend your business when you can use social media for free? Read more…
Feb 01, 2011
How one company used social media to defend its reputation
When a competitor took to its website and accused elder care company Nurse Next Door of providing shoddy customer service thanks to its franchise model, the founders looked into taking legal action. Read more…
Jun 15, 2009
No place like home
An aging population is creating a wealth of business opportunities for home health-care franchise operators Read more…
Oct 01, 2007
6 companies where customers come first
Nurse Next Door
Vancouver, BC
Type of firm:
Home health care
Customer-service strategy:
When this company (nursenextdoor.ca) stumbles, it delivers a “humble pie,” a fresh-baked apple pie accompanied with a note that reads in part, “We are very humbled by our mistake and sincerely apologize for the poor service.” Read more…
Awards
Accolades aren’t why we do it, but they are nice. Here are a few we’re particularly proud of.
Feb 23, 2012
Franchise Business Review Award
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Feb 08, 2012
February 2012 – Best Small and Medium Employers in Canada
Ranked the #9 Best Small and Medium Employer in Canada
Jan 04, 2012
BC Business Top Employer 2011
Ranked the #3 Place to Work in BC by BCBusiness Magazine
Nov 01, 2011
Canada’s Most Admired Corporate Cultures 2011
Named Canada’s most admired emerging corporate culture by Waterstone Human Capital.
Oct 27, 2011
April 2010 – Great Place to Work Institute
Named to the 75 Best Employers in Canada by Great Place to Work Institute and the Globe and Mail
May 01, 2011
Progressive Employers of Canada
Named to the Progressive Employers of Canada list for being a mom-friendly workplace
Apr 01, 2011
Franchise Business Review 2011
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Apr 01, 2010
Franchise Business Review 2010
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Jan 01, 2010
Most Innovative Companies of 2010
Health spending accounts for about half of most provincial budgets, and with looming deficits across Canada many health authorities are looking for ways to outsource. Read more…
Jan 01, 2010
YWCA Women of Distinction Awards 2010
May 01, 2009
BC Business Top Employer 2009
Ranked #1Best Place to Work in BC by BCBusiness Magazine
Apr 01, 2009
Franchise Business Review 2009
Ranked in the top 50 best franchise systems in North America under 50 units by Franchise Business Review
Jan 01, 2008
BC Business Top Employer Award 2008
Ranked in the top 10 Best Place to Work in BC by BCBusiness Magazine
Jan 01, 2007
BC Business Top Employer 2007
Ranked in the top 10 Best Place to Work in BC by BCBusiness Magazine
Jan 01, 2006
Ernst & Young Entrepreneur of the Year Award 2006
John DeHart and Ken Sim received the 2006 Ernst & Young Entrepreneur of the Year Award. 
Jan 01, 2006
BIV Top Forty Under 40 Award 2006
Business in Vancouver, Top Forty Under 40 Award
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